Returns

  • Want to return a product?

    If you wish to exercise your 14-day legal right of withdrawal, please send your product back to us, in perfect condition or still in its shipping packaging. Return costs are at your expense.

    Nothing complicated, but like any company we have set rules and conditions for validating returns and refunds.

  • Practical information:

    You have 14 days from the date you receive your parcel to contact customer service and send the product back to us. This does not apply if you signed up for the rental offer and already activated your GeoRide in the app by ticking the box requesting that the service start before the end of the withdrawal period.

  • Contact us:

    Rest assured, we do everything we can to keep the process simple and refund you within 15 days of your product arriving at our premises.

FAQs

What if you have missed the withdrawal period?

We do not accept product returns once this period has passed.

If you still try to send your item back to us, we will have to return it to your shipping address and ask you to cover the shipping costs.

What are the conditions for a return to be accepted?

Returned products must be in perfect condition, in their original packaging or without any sign of use.

Products are inspected at our premises on arrival. If the product is damaged, worn, broken or in poor condition, we will not be able to issue a refund. We will always let you know by email.

Your responsibility

To assess the condition of your products, customer service will ask you for photos or other visual evidence. If you do not wish to provide them so the condition of the products can be checked, the return will be at your expense.

When the products arrive at our premises, we will check their condition (see the acceptance conditions above). If they meet the acceptance conditions, we will refund you within 15 days.

Otherwise, we will send the products back to you at your expense and no refund will be issued.

Our refund policy

All products that meet the return acceptance conditions will be refunded within 15 days.

If products are damaged during delivery but their condition was checked beforehand by customer service, the refund will still be issued.

Want to exchange a product?

GeoRide does not offer exchanges at the moment. If you would like a different product from the one you have, you will need to send it back to us and then place a new order.

Please note that you cannot return the 110dB siren on its own (included in the box) for a refund.

Your parcel was returned to us?

If you did not collect your parcel from the pickup point in time and it was returned to us, reshipping the product(s) will be at your expense.

We will let you know when the parcel arrives back at our premises, and we will ship it again via Colissimo so the situation does not happen twice.

You have not received your product, or part of your order is missing?

Please contact customer service with photos of your parcel. If it is established that a product is missing from the parcel, we will ship the product to you right away at our expense.

Your parcel arrived damaged?

In that case, please contact customer service with photos of your parcel. We will contact the carrier for more information about the delivery conditions and/or file a claim.

Contact us

This web page does not take precedence over the General Terms and Conditions of Sale and Subscription.