Warranty

The GeoRide warranty covers all our products. It lasts 2 years from your date of purchase. It covers GeoRide products and accessories against any material and/or manufacturing defect, provided they are used in accordance with the user manuals.

A team of experts

  • At GeoRide, we are committed to always listening to you, advising you and helping you resolve any difficulties.

    However, your product may occasionally malfunction or have a manufacturing defect. If that happens, the first thing to do is contact us via your GeoRide app or our website.

    Our team of experts then takes over to diagnose the product.

    If a malfunction is found and confirmed beforehand, we will arrange an after-sales return.

  • All after-sales returns approved by our team are free.

    We will send you a Colissimo shipping label so you can ship at no cost.

    Once your product arrives at our premises, our experts carefully run functional tests. They then determine whether the product can be repaired or needs to be replaced.

    Finally, the product, new or repaired, is sent back to your home by Colissimo. We do our best to keep this after-sales step as short as possible so you are not left unprotected for long.

  • Warranty information

    The warranty does not cover the following:

    • - Cosmetic damage such as scratches, scuffs, cracks and broken parts
    • - Damage caused by an accident, exposure to liquid, fire or any other external cause
    • - Damage caused by use that does not comply with the instructions in the user guide (product submerged in water, pressure washer, product chewed by an animal, torn cable...)
    • - Defects due to normal ageing of the product
    • - A product that has been opened, tampered with and/or modified in a way that alters its functionality
    • - Parts such as batteries or protective coatings designed to wear over time

Does the warranty apply to a second-hand product?

If your product was bought second-hand, the warranty still runs for 2 years from the first owner's date of purchase. We recommend asking the seller for a purchase invoice so you can check the product's warranty coverage.

What are the technical specifications of the GeoRide 3?

Click here to see the technical specifications.